Shipping and Return Policy
Shipping Policy
At SILKAVA, every order is packed by hand and sent with care from our studio near Chicago, Illinois.
Where we ship We currently ship within the United States only, including Alaska, Hawaii, and APO and FPO addresses. We do not ship internationally yet.
Processing time Orders ship in 1 to 2 business days. Business days are Monday through Friday, not counting holidays. You will get a tracking link by email as soon as your order is on its way.
Carrier and delivery estimates Most orders arrive in 2 to 5 business days after they ship, depending on your address. Alaska, Hawaii, and APO and FPO addresses may take longer. Delivery estimates are set by the carrier and are not guaranteed.
Free shipping Shipping is free on orders of $75 or more. Orders under $75 are charged a flat shipping rate shown at checkout.
Address accuracy Please check your shipping address before you order. We are not able to cover the cost of orders sent to an address entered incorrectly. If you catch a mistake, email us right away at hello@silkava.com and we will do our best to fix it before your order ships, though we cannot promise a change once packing has started.
Lost or stolen packages Once your order is scanned as delivered, it is in the carrier's hands. If tracking shows delivered but you do not have your order, please wait 48 hours, since packages are sometimes scanned early, and check with anyone else at your address. If it still has not turned up, email hello@silkava.com within 7 days of the delivery date and we will help you open a carrier investigation and make it right.
Return Policy
We want you to love what you ordered. If something is not right, here is how it works.
Return window You have 14 days from the day your order was delivered to apply for a return request and send back the items to be eligible for a refund.
Condition The item that you are returning should not be worn or damaged and should be returned in its original packaging. We accept returns on items in their original condition with tags attached (unworn, have no signs of wear or damage) for a full refund. We do not take responsibility for lost/damaged packages that are shipped back to us. Please note that all items marked ‘FINAL SALE’ are non-returnable.
How to start a return Email hello@silkava.com with 'RETURN' in the subject line and include your order number and the reason for return. If the item(s) we sent you is defective, we will be happy to offer the option of a full refund or an exchange. Please state your preference in your return e-mail. If you would like a different color or size, simply place a new order and return the original item using the process above.
Return shipping For returns, a flat $8 return label fee is deducted from your refund. Returns for defective, damaged, or incorrect items are always free.
Refunds Once we receive and check your return, we issue your refund to the original payment method within 5 business days. Original shipping charges are not refunded. Your bank may take a few days more to post it.
Damaged or defective items If your order arrives damaged or has a defect, email hello@silkava.com within 7 days of delivery with a photo. We will replace it or refund it, and we cover all shipping.
A note for California and New York customers California and New York law require retailers to disclose their return policy before purchase. This page is that disclosure. Please read the Return Policy above, including the return window, item condition requirements, and any return shipping fees, before you buy.
Contact Questions? Email hello@silkava.com.
