Refund policy

We want you to love what you ordered. If something is not right, here is how it works.

Return window You have 14 days from the day your order was delivered to apply for a return request and send back the items to be eligible for a refund.

Condition The item that you are returning should not be worn or damaged and should be returned in its original packaging. We accept returns on items in their original condition with tags attached (unworn, have no signs of wear or damage) for a full refund. We do not take responsibility for lost/damaged packages that are shipped back to us. Please note that all items marked ‘FINAL SALE’ are non-returnable.

How to start a return Email hello@silkava.com with 'RETURN' in the subject line and include your order number and the reason for return. If the item(s) we sent you is defective, we will be happy to offer the option of a full refund or an exchange. Please state your preference in your return e-mail. If you would like a different color or size, simply place a new order and return the original item using the process above.

Return shipping For returns, a flat $8 return label fee is deducted from your refund. Returns for defective, damaged, or incorrect items are always free.

Refunds Once we receive and check your return, we issue your refund to the original payment method within 5 business days. Original shipping charges are not refunded. Your bank may take a few days more to post it.

Damaged or defective items If your order arrives damaged or has a defect, email hello@silkava.com within 7 days of delivery with a photo. We will replace it or refund it, and we cover all shipping.

A note for California and New York customers California and New York law require retailers to disclose their return policy before purchase. This page is that disclosure. Please read the Return Policy above, including the return window, item condition requirements, and any return shipping fees, before you buy.

Contact Questions? Email hello@silkava.com.